KnowledgeBase

Feature and Maintenance release to SherpaTools (August 3, 2011)

David Hardwick August 03, 2011 • Announcements

And how are you?

We continue to improve upon SherpaTools by listening to our paying customers feedback and addressing their needs.  In this release we added a feature and made the following maintenance updates:

  • Feature: HTML/Rich Text Email Signature Policy: You can now apply an HTML mail signature template as a policy. Previously, only standard text was supported via Google APIs. Now that Google APIs support HTML signatures, we have made them available using a Rich Text editor.
  • Maintenance: Updates to the Mobile Auto Sync feature (Premium and Cloud Sherpas customers only)
    • Shared Contacts Sync to Personal Contacts Bug Fix: Fixed issue where an error interacting with the Shared Contacts API that caused a high extreme numbers of API calls in quick succession.
    • Personal Contacts Batch Updates: Updated the algorithm for writing to Personal Contacts API to use a batch mode, significantly improving performance and reducing API calls (thanks to Google engineer Alain V. for his assistance here!)

We still continue to improve upon the Mobile Auto Sync feature. At this time, it remains a beta feature.   We hope you enjoy the new HTML Signature feature!

Best regards,
SherpaTools Team

[RESOLVED] Getting a "Unable to retrieve shared contact" error every time I want to edit a shared contact

David Hardwick July 18, 2011 • 1 • Known Issues

Hello,

Users are currently getting a message "Unable to retrieve shared contact" error every time one tries to edit a shared contact.  No code has changed, so this is an issue with the Google APIs.  We are working on the investigation with Google now.

Best regards,

  David

Maintenance release to SherpaTools (July 15, 2011)

David Hardwick July 17, 2011 • Announcements

And how are you?

We continue to improve upon SherpaTools by listening to our paying customers feedback and addressing their needs.  Last week we made the following updates with our maintenance release:

  • Corporate Directory to Personal Contacts Auto-Sync: Fixed items causing the auto-sync process to fail or hang
  • Change Docs Ownership: Fixed items causing the change docs ownership function to loop indefinitely or duplicate work efforts.  
  • Import Personal Contacts to Corporate Contacts: Added a check on contact organizations.  If no organizations are primary in a populated list of contacts, make the first in the list primary -- consistent with Google's UI.
  • Access Control handling of Scopes: If an AccessControl had a Scope as part of its membership, the members of the group are now included in the membership.  Previously scope members were improperly ignored.
  • Access Control definition UI: Fixed visibility issue where, under certain conditions, the placement of the list of constituents got improperly shifted to the next vertical row.
We still continue to improve upon the Mobile Auto Sync feature.  At this time, it remains a beta feature until we have addressed the issues that continue to challenge the Google APIs and the team.

Best regards,
   SherpaTools Team

Next SherpaTools Webinars

David Hardwick June 03, 2011 • Announcements

Please join us on Wednesday, July 20 at 2:00 pm ET for a SherpaTools Introduction and Demo webinar. This 55-minute session will demonstrate all of the features of SherpaTools in detail with time for questions at the end. This webinar is free and registration is required. Please click here to register.

I Just Installed SherpaTools. Where Do I Start?

David Hardwick April 12, 2011 • Getting Started - Google Apps admins

Thanks for installing SherpaTools.

Assuming you've installed the free version of SherpaTools, there are four areas where customers usually begin.

  1. Getting your shared contacts into the Google contact list. Most customers have a list of contacts they want to share across their domain and the first thing they want to do is get this list into Google. In SherpaTools, you can do this by importing a spreadsheet or uploading from your personal contacts.
  2. Updating user profile information. By default, the contact information for most of your domain users is pretty thin. It's nice to get it updated so users have a richer picture of their co-workers and are better able to reach them. You can update this information manually, do a bulk update by editing a spreadsheet, or empower your users to do it themselves.
  3. Once the contact information is available, it's common to activate the Directory Bot for your user population. Here's how you do that.
  4. Assigning Email Settings Policies. Not everyone does this, but it's common enough to consider including here. Email settings policies can be useful for specific departments that need standardized email signatures or send-as aliases established. Once you've created one or more email settings policies, you can apply them to an individual or to a group of users. (Please note that Email Settings Policies are not supported in Google Apps Free Edition because this edition of Google Apps does not support the APIs required to change email settings.)

 

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