We're here to help

Welcome to SherpaTools for Google Apps help desk.  Access help articles, read about known issues, and request help if you have problems.  Like many things, SherpaTools may initially seem strange if you've never used it.  Check out this video; it covers all of the SherpaTools basics:

After watching this, you'll get the jist of how SherpaTools works, and if you have additional questions, you'll know what to look for in our Help Resources!

Please, help yourself...

Having problems?  Please check the Known Issues pages and the Announcements page before submitting a request to see if we already know about it.

We encourage you to try to help yourself; SherpaTools is offered as a free service, and while we try to provide as much help as we can, we provide this Help Desk because we can't get to every email.

If it takes awhile to get a response, please be patient.  If we haven't been able to answer your question in a timely manner, we'll let you know.

Using Help Resources

SherpaTools' help resources are always accessible in the sidebar of the Help Desk.

• Getting Started  Are you new to SherpaTools?  Check out our Getting Started articles to get a feel for the basics.  If you can't find what you're looking for, try using the search box.
• Known Issues  Find out what problems or bugs affect SherpaTools users today
• Frequently Asked Questions  Check out common problems, and how to resolve them